Can I cancel a retail (non-custom) order?

·       Can I cancel an online retail order? Once you complete an order through our website, it begins the fulfillment process. We would be happy to try to intercept the order, but we cannot guarantee cancelation of any order more than 24 hours after it has been placed. Call 1-877-FIT2WIN as soon as possible with your request.

 

Can I return a retail (non-custom) order?

·       If you are not completely satisfied with your FIT2WIN retail purchase, we will happily accept a return or exchange for the items.

o   The item(s) must be in new condition, with original tags intact.

o   The item(s) cannot have been worn, washed, or altered in any way.

o   If you believe that the item(s) you received is defective or flawed, upon receipt of your order, please contact us immediately; we know that we strive for the highest quality of production, but realize imperfections happen.

o   Please note that if upon inspection of your return, we find that your return is missing an item(s) or it does not meet the expectations listed above, FIT2WIN has the right to not issue a refund or reject the return all together.

o   All returns/exchanges must be made within 30 days of the original ship date. Holiday exceptions: Returns/Exchanges will be extended for items shipped from November 15^th and December 24^th, with all returns and exchanges to be processed no later than January 30^th.

§  Please follow “How to Return/Exchange an Item” on our website.

 

Can I exchange a retail (non-custom) item(s)?

·       Upon receipt of your order, if you wish to exchange an item(s), we can certainly do so.

o   All returns/exchanges must be made within 30 days of the original ship date. Holiday exceptions: Returns/Exchanges will be extended for items shipped from November 15^th and December 24^th, with all returns and exchanges to be processed no later than January 30^th.

§  Please follow “How to Return/Exchange an Item” on our website.

 

How to Return/Exchange an item from FIT2WIN Retail (non-custom goods)?

·       Start your return/exchange by emailing us at customerservice@fit2win.com.

o   Include your order number, name, shipping address, phone number.

§  Once received, allow 24-48 hours for a return authorization number and further instruction. Please note that Customer Service is available Monday-Friday 9:00am – 5:00pm. No item(s) will be accepted for refund/exchange without a return authorization number.

o   Complete this form (need form link) See form attached

§  This will need to be printed and enclosed in your return.

o   All goods being returned or exchanged will ship directly to our headquarters at FIT2WIN Sportswear, 20 Ridgley Avenue, Suite 107, Annapolis MD 21401.

§  If you are exchanging or returning an item(s) because of an error on our part, i.e. ordered a SMALL and received a LARGE, or ordered a RED top and received a BLUE top, we will send you a pre-paid label with your return authorization number.

§  Please make sure to clearly write your return authorization number on the outside of your return package.

§  Please make sure to include your completed return/exchange form with your return.

§  All returns/exchanges must be made within 30 days of the original ship date. Holiday exceptions: Returns/Exchanges will be extended for items shipped from November 15^th and December 24^th, with all returns and exchanges to be processed no later than January 30^th.

 

How will my refund be issued?

·       Upon receipt of your return for credit, we will issue a complete refund to the exact form of payment you purchased the item(s) on. Your transaction will be completed within 24-48 hours upon receiving the goods in our facility; this does not include weekends or holidays. Please note that any monies due will be returned within that time period from Fit2Win to your respective financial institution, however, all financial institutions have a specified period of time for electronic transactions to settle; please check with your respective institution for the exact timing.