Shipping & Returns

RETAIL:

Can I cancel a retail (non-custom) order?

Can I cancel an online retail order? Once you complete an order through our website, it begins the fulfillment process. We would be happy to try to intercept the order, but we cannot guarantee cancelation of any order more than 24 hours after it has been placed. Call 1-877-FIT2WIN as soon as possible with your request.

Can I return a retail (non-custom) order?

If you are not completely satisfied with your FIT2WIN retail purchase, we will happily accept a return or exchange for the items.

The item(s) must be in new condition, with original tags intact.
The item(s) cannot have been worn, washed, or altered in any way.
If you believe that the item(s) you received is defective or flawed, upon receipt of your order, please contact us immediately; we know that we strive for the highest quality of production, but realize imperfections happen.
Please note that if upon inspection of your return, we find that your return is missing an item(s) or it does not meet the expectations listed above, FIT2WIN has the right to not issue a refund or reject the return all together.
All returns/exchanges must be made within 30 days of the original ship date. Holiday exceptions: Returns/Exchanges will be extended for items shipped from November 15^th and December 24^th, with all returns and exchanges to be processed no later than January 30^th.
- Please follow “How to Return/Exchange an Item” on our website.

Can I exchange a retail (non-custom) item(s)?

Upon receipt of your order, if you wish to exchange an item(s), we can certainly do so.

All returns/exchanges must be made within 30 days of the original ship date. Holiday exceptions: Returns/Exchanges will be extended for items shipped from November 15^th and December 24^th, with all returns and exchanges to be processed no later than January 30^th.
Please follow “How to Return/Exchange an Item” on our website.

How to Return/Exchange an item from FIT2WIN Retail (non-custom goods)?

Start your return/exchange by emailing us at customerservice@fit2win.com.
- Include your order number, name, shipping address, phone number.
  - Once received, allow 24-48 hours for a return authorization number and further instruction. Please note that Customer Service is available Monday-Friday 9:00am – 5:00pm. No item(s) will be accepted for refund/exchange without a return authorization number.
- Complete this form.
  - This will need to be printed and enclosed in your return.
- All goods being returned or exchanged will ship directly to our headquarters at FIT2WIN Sportswear, 20 Ridgley Avenue, Suite 107, Annapolis MD 21401.
  - If you are exchanging or returning an item(s) because of an error on our part, i.e. ordered a SMALL and received a LARGE, or ordered a RED top and received a BLUE top, we will send you a pre-paid label with your return authorization number.
  - Please make sure to clearly write your return authorization number on the outside of your return package.
  - Please make sure to include your completed return/exchange form with your return.
  - All returns/exchanges must be made within 30 days of the original ship date. Holiday exceptions: Returns/Exchanges will be extended for items shipped from November 15^th and December 24^th, with all returns and exchanges to be processed no later than January 30^th.

How will my refund be issued?

Upon receipt of your return for credit, we will issue a complete refund to the exact form of payment you purchased the item(s) on. Your transaction will be completed within 24-48 hours upon receiving the goods in our facility; this does not include weekends or holidays. Please note that any monies due will be returned within that time period from Fit2Win to your respective financial institution, however, all financial institutions have a specified period of time for electronic transactions to settle; please check with your respective institution for the exact timing.

Sizing:

Size Charts can be found on our website for each of our custom garments. Our products are manufactured to the measurements on our sizing charts with a standard allowance of +/- 10%.

How soon will my order ship?

All orders for in-stock items will ship within 1-3 days. Orders are not processed over weekends or holidays.
Arrival of your order will depend on the shipping service you selected at checkout.
All expedited shipping requests, i.e., all AIR, NEXT DAY, 2-DAY services, must be ordered by 10:30am EST to insure same day shipping. After 10:30am EST, your expedited shipment will ship the following business day.

CUSTOM:

Art:

Good news! We do not charge for art when an order is placed at the time of the request!
Whether you create it on our custom build website or you call/email us to help you make your vision come to life, art is free.
Included in the cost of your order is one mockup as well as two revisions. We have excellent artists who are happy to take all up-front requests.
When creating jerseys, hoodies, warm-up shirts, pullovers, jackets and more, logos, front and back numbers are free. There are additional charges for player names on garments.
When creating shorts, pants, skirts, and skorts, all artwork and logos are If you add a player number to these garments or a player name, there are additional charges.
When creating your designs, you agree that all artwork (including logos) that you submit to Fit2Win accurately depicts the design features you desire and that you are authorized to use them, indemnifying Fit2Win for any third party claims related to infringement.
Fit2Win has the right to edit or alter your artwork to fit our printing standards and requirements.
Fit2Win reserves the right to deny the use of any artwork that it believes, in its sole discretion, may violate the rights of third parties and to use any artwork uploaded to our site for marketing purposes.

Artwork & Graphics Specifications:

We request all graphics provided must be in one of the following high-resolution formats: .EPS or .AI Most of your school or team logos can be acquired in these formats by contacting your Office of Development or Sports Information Office. If ordering for a corporation or company, most marketing departments can easily send you the files for your logos in these formats. Pictures of logos/artwork cannot be used in the final process but can help our artists understand the look you are trying to obtain.
The designs we make for you are a general representation of the uniforms and apparel that you are going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines and other design specifications must be noted in writing and confirmed in the design template in order for us to reproduce it correctly. For this reason, we do not offer refunds for design issues.
Our art department will also adjust as necessary to center logos, numbers, and names if the artwork you create seems a bit off center, unless specified or directed by you, the customer. This will be shown in the final artwork approval.
Any use of third party logos must be submitted with confirmation of permission for use.
Please note that we cannot guarantee that the colors on your monitor will match your final production piece(s). We use a Pantone Matching System (PMS) that is an industry and marketing standard. You will find the PMS numbers associated with each of our colors as you hover over the color swatches as you create your design. If you, your school or company require a specific PMS color that is not represented in the swatches, please contact us and we can let you know if we can accommodate your request.

Mockups:

Mockups will have a 24–48-hour turnaround* time when you choose from an existing template. We reserve the right to take a bit longer for original designs.
Revisions will have a turnaround time of 24-48 hours. *

*Please note that if artwork or a revision is requested during a non-business hour, i.e. a weekend or holiday, there may be an additional wait time.

** All artwork is the sole property of Fit2Win **

Final Approval / Date of Approval:

Your order comes to use through our website where we inspect the order and the files you may have uploaded which could be, but are not limited to artwork, logos, rosters, and special instructions.
Upon review of these details, one of our customer service representatives will send you an email with final proof of your design and special instructions, including the roster you may have included.
Once you have reviewed the emailed information and replied that it is correct and you approve of all the details, your order goes to the production line. From this date of approval, we start counting those four weeks.
If you need a specific date of delivery, prior to our promised four weeks from date of approval, please contact us directly to discuss options; additional fees will apply and need to be paid upon request.
- For a 15-Business Day rush, this 15-day count excludes weekends, holidays and shipping days, there is a minimum rush order fee of $350.00 or 10% of the entire order, whichever is higher. This fee will be paid by credit card upon request. This does not guarantee delivery within 15 business days, as there are parts of the process out of our control. The rush fee will push your order through the manufacturing process within 15 business days. Then, it will ship as per your shipping selection you choose when ordering. If you wish to change this, you will need to contact us for available options. If your order is not in transit within the 15-business day timeframe, your rush fee will be refunded.

Can I cancel a custom order?

We will do our very best to accommodate any changes or cancellations prior to the final approval of your order.
After your final approval of artwork, our order-fulfillment and shipping systems are designed to process orders quickly and efficiently, therefore, we cannot make changes or cancellations once the order has been submitted.
Prior to final approval custom orders may be able to be canceled or changed; please call at once – within 24 hours.
Orders placed through our website will be reviewed and sent with a final artwork approval; prior to the final approval, custom orders may be able to be canceled or changed; please call at once – within 24 hours.
Although we have multiple layers of the approval process, nothing is perfect. We strive to deliver quality goods in reasonable timeframes. If you receive your order and believe there is an issue, call at once – within 24 hours and we will try to review the process and see where the issue resides.
We appreciate your business and welcome feedback in the process.

Minimums:

Custom apparel, built and paid for on our website, does not have any minimum requirement.
If you have placed and approved an order, currently in progress with FIT2WIN, and you wish to “add” items (i.e. new player(s), additional employees) – this would be considered a new order or reorder, if it is an exact replication of the previous order – just with additional pieces or new names and numbers. This will require a new order to be placed and a new art approval be signed off on. Once approved, we will do our very best to have it delivered at the same time or as close as possible to the original order. Please understand that our processes are in place to help minimize mistakes and maximize delivery times.

Sizing:

Size Charts can be found on our website for each of our custom garments. Our products are manufactured to the measurements on our sizing charts with a standard allowance of +/- 10%.
Sample Size Runs:
- Sample size runs can be ordered for each garment you wish to order to ensure the best fit. Size runs are extremely helpful to use for try-ons or fitting days. Each sample size runincludes the chosen garment in one of every youth and adult size that garment is available in.
- The fee for a sample size runis $125.00; most size runs include Youth Small – Youth XL and Adult XS – Adult 2XL.
- You can purchase sample size runs by calling our offices at 1-877-FIT2WIN (1-877-348-2946) or 410-659-0700.
- Should you choose to return the sample size runin full, undamaged to our offices within 30 days of purchase, we will credit your account $100.00 of the original $125.00.